Operations

Operations

From Rebel to Multimillionaire—A Recipe for Success

From Rebel to Multimillionaire—A Recipe for Success

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He was an angry self-starter and a rebel. He was warned by his father not to go into the restaurant business. Today, David Chang is one of the most famous and richest chefs in the world. His success path broke all the rules—except one.  Business success can seem like...
Trader Joe’s—Good Vibes, Good Buys

Trader Joe’s—Good Vibes, Good Buys

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     What is the unique appeal of Trader Joe’s? How did they rise to be among the top three grocery stores in surveys of nearly 13,000 customers? Of the best grocery stores ranked in 2017 on attributes like best value, fastest service and cleanliness by Market Force...
Innovation & Invention—from the Himalayas to Detroit

Innovation & Invention—from the Himalayas to Detroit

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In India’s far north, a story emerges, one of a personal quest, ambition minus arrogance, unlimited energy, life-giving water, and a will to make the world a better place, soundly and economically. The unpredictable and cynical age in which we live requires a new...
Shofur—from Zero to Five Million Miles

Shofur—from Zero to Five Million Miles

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A company in Atlanta of 14 employees took a good idea—a platform for managing thousands of buses—and integrated it (knowingly or otherwise) with two of the most fundamental laws governing any organization. The result: a booming and viable company that not only...
Anna Bissell—America’s First Female CEO and Why She Was a Sweeping Success

Anna Bissell—America’s First Female CEO and Why She Was a Sweeping Success

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Who had it better—the turn-of-the-century executive or today’s tech-savvy managers? Without a doubt, the workplace of yesterday had its drawbacks—from working conditions to lack of technology, and of course the horse-and-buggy transport system was a bit slow. But then...
Management by Statistics

Management by Statistics

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Although I’ve delivered hundreds of management seminars through Sterling’s1 30+year history, I am always amazed that no matter what the theme of my seminar, I invariably end up answering questions about managing staff. Managing personnel can be, by far, the most...